Shipping Policy

Vunpelo
Shipping Policy
Last updated: October 24, 2026

1. Order Processing

We begin processing an order after payment confirmation. Processing normally takes 1–3 business days, excluding weekends and public holidays. Processing includes order verification, picking, packing and carrier handoff.

2. Shipping Charges

Standard shipping is free when the merchandise subtotal is USD $40 or more. The qualifying amount is calculated after product discounts and before shipping and taxes. For subtotals below USD $40, the exact standard shipping charge is displayed at checkout before payment. A listed expedited service, if available, is priced separately at checkout.

3. Delivery Estimates

• Processing: 1–3 business days.
• Standard transit: 12–15 business days after dispatch.
• Estimated order-to-delivery window: 13–18 business days.

Business days exclude weekends and applicable public holidays. These are shipping estimates, not guaranteed arrival dates. Carrier disruptions, customs inspections, severe weather and incorrect delivery details can affect transit. Mandatory legal remedies for delayed or undelivered orders still apply.

4. Tracking Information

An order confirmation is sent after checkout. Once the parcel ships and a tracking number is generated, shipping details are emailed to the address provided at checkout. Carrier scans can take time to appear after dispatch.

5. Delivery Address

Enter your complete name, street address, apartment or unit number, city, region, postal code and contact details. To correct an address, email service@vunpelo.com with the order number as soon as you identify the error. If a parcel has already been handed to the carrier, an address change depends on the carrier's delivery process.

6. Missing or Damaged Parcels

For a parcel that has not arrived after the estimated window, contact service@vunpelo.com with your order number and tracking information. For a package delivered with damage, provide photos of the outer packaging and product where available. We will investigate carrier records and arrange the remedy required by the circumstances and applicable consumer law, including replacement or refund when owed.

7. Customs and Local Charges

Any tax or shipping charge collected by Vunpelo appears in the checkout total. Import charges assessed directly by the destination customs authority and not collected at checkout are the recipient's responsibility unless mandatory local law states otherwise.

8. Contact

Delivery questions should be sent to service@vunpelo.com. Include your full name, order number and email used at checkout.

Store: Vunpelo
Legal operator: Guangzhou Fengpei Trading Co., Ltd.
Registered address: Room 102, No. 102 Fengguang Road, Zhongxin Town, Zengcheng District, Guangzhou, Guangdong, China
Email: service@vunpelo.com
Telephone: +1 (616) 266-3725
Website: https://vunpelo.com/