Return & Refund Policy

Vunpelo
Return & Refund Policy
Last updated: October 24, 2026

1. Return Request Period

Customers can request a return within 30 days after receiving an order. For a change-of-mind return, the item must be unused, clean, complete, and in its original condition with included accessories and packaging. Present the order number or proof of purchase.

2. Items Not Eligible for Change-of-Mind Returns

Personalized or custom-made items cannot be returned for a change of mind. Opened hygiene-sensitive goods cannot be returned for a change of mind when a return would create a health or hygiene risk. Items damaged through customer misuse are not eligible for ordinary returns. These exclusions do not affect statutory rights for faulty, damaged or incorrectly supplied products.

3. How to Request a Return

• Email service@vunpelo.com within 30 days after delivery using the subject Return Request.
• Include your order number, checkout email, item name and reason for return. Include photos for damage or an incorrect item.
• We will email the designated return destination and packing instructions for the request.
• Package the complete item securely and send it using a trackable service. Retain the tracking receipt until the return is complete.

Do not mail returns to the company's registered office. The registered address in Guangzhou is the business registration address, not a receiving warehouse.

4. Who Pays Return Shipping?

• Change of mind: the customer pays the cost of return postage.
• Wrong, damaged or defective item received: Vunpelo pays the necessary return shipping cost or arranges a return-free resolution.
• Our fulfillment error: Vunpelo bears the return shipping cost associated with the error.

5. Damaged, Faulty, Incorrect or Missing Goods

Email service@vunpelo.com within 30 days after delivery and provide the order number and a description of the issue. Photos help document visible damage or an incorrect shipment. For a confirmed fulfillment error or product defect, we offer the remedy required by applicable law, including a replacement, missing-item shipment or refund. Legal consumer rights outside the 30-day reporting period are not restricted.

6. Refund Method and Timing

Once an eligible returned item is received and its condition is verified, we issue a refund to the original payment method. Refund processing takes 5–10 business days after approval. The card issuer or payment provider can require additional time to post the credit. Any shorter deadline required by law applies. We notify the customer when the refund has been issued.

7. Exchanges

To request a different product or option, contact customer service with the original order number. If the requested replacement is in stock, we provide exchange instructions. If no replacement is available for a defective or incorrect item, a refund is provided as required by law.

8. Order Cancellations

To cancel an order, contact service@vunpelo.com immediately with your order number. An order can be canceled before it is processed or handed to the carrier. When a successful cancellation occurs after payment, the payment is refunded to the original payment method. After dispatch, use the return procedure above. Mandatory cancellation rights remain unaffected.

Store: Vunpelo
Legal operator: Guangzhou Fengpei Trading Co., Ltd.
Registered address: Room 102, No. 102 Fengguang Road, Zhongxin Town, Zengcheng District, Guangzhou, Guangdong, China
Email: service@vunpelo.com
Telephone: +1 (616) 266-3725
Website: https://vunpelo.com/